EE will even provide a £50 credit for anyone charged a termination fee by their old provider when switching services. EE Smart Hub EE used to send the Bright Box 1 to standard broadband customers and the Bright Box 2 to fibre broadband customers. _____ If you think I helped please feel free to hit the "Thumbs Up" button below. You can sign up to EE broadband online, over the phone or in-store. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. EE's acquisition by BT in 2016 also provided more internet expertise. EE customers get a different router depending on whether they are using standard or fibre broadband. I installed it this morning and also updated to the latest FW. Aside from the built-in mesh wireless, the new Smart Hub 2 has a new look and the addition of support for BT’s ultrafast G.FAST broadband. However, at this stage the rollout of these faster packages is slow and it's extremely unlikely you'll be able to get either of these speeds. EE Mobile customers who sign up for EE home broadband can claim a free monthly data boost. EE sent me the smart hub a few days before the installation. It supports both the 802.11b/g/n and 802.11ac Wi-Fi standards, so will work with older Wi-Fi devices and give you great performance with newer hardware. EE broadband is usually lower in price than BT. BT is one of the most complained about broadband providers, yet the latest Ofcom figures for 2018 show only 2% of EE customers have had reason to raise issues, which is half the industry average of 4%. It's over a year old and obviously an early version, so I wonder why there haven't been any updates. Overall verdict? | Wednesday, February 12th 2020. wrote: I have found out there is no WiFi6 Modem-Router yet available in the UK. EE ARE BLOODY BRILLIANT! You can also dim or turn off the light on the Smart Hub. EE Smart Hub; Getting started; Hub Manager . And if you're an EE mobile user, you'll benefit from extra data each month. EE reveals 5G mobile broadband pricing. There is a big window to get through on the phone though and EE does at least have one of the industry’s shortest waiting times. For reviews of all major providers on Broadband Genie, check out the following pages: Claim an early cancellation credit when switching, "Off net" services are limited and traffic managed. So what does it have to offer in 2020? In terms of pricing and availability, EE's Smart WiFi package is available across all of its fixed home broadband plans at a cost of £10 per month for a period of 18 months. EE goes for the latter, which means if your broadband goes down on a Friday night you may have to wait until Tuesday to get your internet up and running again. Test score % Reviewed Jun 2020. Download the EE Home app. Definitely worth considering if you are looking for fibre broadband, and especially if you are already an EE mobile customer. It can be hard to explain problems on the phone sometimes, so EE goes a step further by offering video calls. For more on EE, and their best deals, head to our EE broadband page. Last checked November 2020. If you have an EE mobile tariff and also sign up for EE broadband, you can get a free data boost of 5GB to your pay monthly mobile plan, or 12-month SIM-only plan, worth over a tenner a month. This is identical to what you can get from most Openreach-based providers, including Sky, TalkTalk, Plusnet, and EE.. The backup is a DrayTek Vigor2860. But now EE offers the Smart Hub router for all new and upgrading fibre customers. That data allowance is boosted by 50GB if both your pay monthly and broadband plans are on Max plans. The EE Smart Hub itself is well specified (to be expected given that the EE parent company is BT) and features dual Wi-FI bands (2.5HHz and 5GHz) and four gigabit Ethernet ports … Set reminder. Set-up fees tend to vary depending on the deal and you may need to add a phone package if you want free calls at evenings or weekends. The Smart Hub router is a great benefit too, with Wave 2 802.11ac and Gigabit Ethernet ensuring you can get the best speeds on your home network. BT Smart Hub – Design and Features. Installation. All EE broadband and fibre packages also come with parental controls and a year's free subscription to Norton Security Premium, which you can use to protect up to 10 different devices. EE fibre optic and ADSL broadband deals are neither the cheapest nor most expensive on offer. The Smart Hub is probably the best router you can get with a broadband package. Prices displayed above are the initial contract cost for new customers. The fact that this is free for EE customers, and is the first ISP-provided router with 802.11ac, is a big plus in itself. It has seven aerials positioned so the Smart Hub can send wi-fi to more rooms in your house, with fewer gaps. So even if your home’s full of phones, tablets, laptops, and even a smart TV, everyone still gets a great experience. Cable is operated and owned by Existent Ltd © 2005-2020. Wi-fi extender. Prices may increase after renewal. Speeds could be faster – especially if … The testing also included EE’s Smart Hub (re-branded BT Smart Hub), Plusnet’s Hub One (re-branded and tweaked BT Home Hub 5A), Virgin Media’s SuperHub v3 + v2AC and Sky Broadband’s Sky Q Hub. Vodafone broadband comes in three speeds: basic ADSL, average 35Mb (fibre optic), or average 63Mb (fibre optic). Here's how much EE and BT cost right now: By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. It also benefits from seven internal antennae and a USB port for file storing and sharing. EE has finally launched the UK's first 5G network.Along with a handful of 5G-equipped smartphones, the network is also selling HTC's 5G Mobile Smart Hub … This website uses cookies to give you the best experience. Standard broadband users get the EE Bright Box. We won't share your postcode with anyone. EE could have just wound down the broadband side it took on from Orange following its 2012 takeover, but instead put it to the forefront of its service. Fibre and standard broadband customers get 10GB per month, and EE Fibre Max subscribers receive 20GB. Video: BT Smart Hub review. When it comes to download speeds,the latest Ofcom data, as of 2018, shows EE can be pretty reliable and offers close to what is advertised. Compare EE broadband deals EE home phone review A landline with pay-as-you-use calls is included with all EE broadband. This is an update to my last FIVE STAR/EXCELLENT EE REVIEW! 1 network with superfast 5G and 4G. Obviously if you're looking to bundle a TV package, you'll need to look elsewhere. A strong connection where you need it most All rights reserved. I called the Support folks today and confirmed that FW v0.00.24.06190-EE is the latest for the Smart Hub. You may notice your connection drops or your speed goes up and down during the first ten days while this is being done. Like BT – and other suppliers such as Sky and TalkTalk – it uses the Openreach network. We like EE's TV box as it offers smart TV features at a low cost, but it's a shame that unlike many of the other TV and broadband providers you don't get any additional premium channels for the extra monthly fee. But EE is more than just a BT subsidiary and has fostered its own unique and respected broadband identity. It uses the 802.11ac 'next generation' protocol on both the 2.4GHz and 5GHz bands, and has four Gigabit Ethernet ports compared to just one in the Bright Box 2. The cheapest EE broadband offers do not come with calling packages, so if you don't use the landline for calls, you're not paying for an unnecessary feature. One area EE is a bit behind is in the length of time it will allow for repairs. Monitoring. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. This is a bit of a shame as it means waiting on hold or visiting a branch to get what may be a minor issue looked at. EE users should get a consistent service with no slowdowns during the day. You can also track your order online in your My EE account, once you've set it up. See our privacy policy. By Dan Howdle I've attached a backup modem and will monitor the iPlayer issue. In the email paperwork it says that Openreach will provide a white huawei g.fast modem which connects via a WAN port to the smart hub. Customers on the top fibre package averaging 67Mbps hit a maximum of 57.5Mbps-62Mbps and minimum of 29.7Mbps to 32Mbps. Stars are based on customer ratings from our latest Home Broadband Survey. And regardless of what package you choose, there's only ever the option of a comparatively lengthy 18-month contract. There is a mid-range speed averaging 36Mbps on offer with its Fibre Broadband – most suitable for multiple users. Download speeds are an important factor in choosing broadband. Get help using your EE Smart Hub with EE's interactive device guide and troubleshooter. EE has two different routers: the Smart Hub Wi-Fi router and slightly older Brightbox 2. If you do use the phone regularly and want to save money, there are several calling add-ons. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. EE: Bright Box 2. The Smart Hub is one of the best bundled routers you’ll find from any broadband provider. EE says it will fine-tune your line when it is activated to make sure you’re getting the fastest and most reliable connection possible. Its fastest package, Fibre Plus Broadband, averages 67Mbps (previously advertised as up to 76Mbps), which allows for big families and shared households who want to be streaming, playing video games or just generally using the internet at the same time. By continuing, you agree to our cookies policy. At Broadband Genie you can save on broadband with the latest offers from the best providers. EE customers get some decent benefits. Become a broadband expert with our help guides. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. Tenda A18 Wifi range extender ac1200. EE’s 67Mbps broadband has an upload speed of 19.5Mbps, which is also pretty standard. It is worth checking its online forums though, as some customers do report times when the network seems to be slow. Not ready for a new broadband deal? There are two options for speaking to EE customer service. The EE smart router is the hub of the package that costs £10 per month for 18 months (EE) The 4GEE WiFi Mini, a matchbox-sized little box, is … The Smart Hub is equipped with 4 gigabit ethernet ports, a fast USB 3.0 port for a printer or other peripherals and emits the ‘ac’ standard Wi-Fi signal. You can visit one of its branches or phone them at their UK or Ireland-based call centres. The router will be delivered by post and should fit through your letterbox, so no sitting around waiting for an engineer to visit. Phone lines are open from 8am to 9pm Monday to Friday and 8am to 8pm on weekends. Technically, there are even faster packages from EE – those at 145Mbps and 300Mbps. You also get 4x gigabit network ports, seven antenna and various smart features that handle the management of the Wi-Fi. Smart Hub is designed to handle lots of devices and has an intelligent wireless connection, to give you the best possible WiFi speed at all times. Our guide to broadband speeds can help you choose if you're not sure which is right for you. 10Mbps is fine for most standard households, but you need to start looking at fibre if there is likely to be more demand on the service, such as lots of people streaming, gaming and downloading at the same time. Worldwide broadband speeds during lockdown. EE has a live chat service on its website, but strangely this is not catered towards its broadband customers. It was fifth for recommendations and customer care and had the seventh-highest rating overall. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. (average: 76%). If you don’t want the hassle of phoning them up or finding a branch, there is also an option to ask EE's online community about issues through its website forum. EE must be doing it. Standard broadband comes with an average speed of 10Mbps (previously advertised as up to 17Mbps), which is recommended for smaller households with one or two devices. Overall EE Broadband customer rating: 78% It supports remote assistance, has four ethernet ports and a built-in dual-band antenna. It'll work on EE Fibre+. In this article, we’ll review EE’s Smart Wi-Fi service. Generally, you should only be charged for cancellation if you leave mid-contract, something we would recommend is best avoided due to the cost. This will dictate how long it would take to upload a photo or file, or send an email. There is no reason to not to connect a Mesh system to the EE SH. By default, you don't get anything beyond the Freeview line-up and free streaming services. EE inherited Orange broadband customers following its acquisition of the Orange network in 2012 and has taken it from strength-to-strength under its own branding. We mention them because EE mentions them, but don't get your hopes up. EE offers of £50 credit if you're charged when switching to EE. Customers were asked to rate their provider in each category, and the score is the percentage of positive answers. Discover the best mobile phone, sim and fibre home broadband deals. For more information please see our privacy policy. You don't need G.Fast. EE Smart Hub. But if you do find yourself in that situation, it's reassuring to know that you can get something back from EE. Even if you have no interest in paying for extra content, EE TV may still be worth considering if you don't already have a TV box with recording. All this with back up from the UK’s no.1 for network performance. Callers wait 58 seconds on average to get through to customer services, while the typical industry waiting time is 52 seconds. ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 … EE TV and broadband is a low budget entertainment package which doesn't offer vast swathes of premium channels. Rgds. While not cutting edge it does still support the fast 802.11ac Wi-Fi protocol, and it's dual-band so you can operate two Wi-Fi networks (one on 2.4Ghz frequency, another on 5Ghz) to support a wide range of devices. But additional channels are available with NOW TV passes (offering sports, movies, entertainment and kids programming) which you can buy at any time without signing up to a contract. Openreach has two services when fixing issues: one working day or two working days. However, the charge could easily exceed £50, so don't rely on EE's offer to cover everything. Since the last review, my line started playing up again, drop offs while streaming TV or movies. It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the latest "Wave 2" standard for improved performance. Typical … The figures show that users paying for 36Mbps had an average maximum speed of 34.5Mbps- 35.9Mbps and a minimum of 29.7Mbps-32Mbps in 2018 – one of the best performances in the sector. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. Phoned the lovely ladies at EE, and they did a line check. It's packed with some fab features and the latest Wi-Fi standards, like 'Wave 2' AC wireless, a whopping seven antennas, and Smart Scan that automatically upgrades your Wi-Fi connections. EE TV review; Amazon Prime review ; More  Providers; BT ... All in all, Vodafone's router – which unlike the Virgin Hub, Sky Q Hub and whatnot doesn't have a name – is a very good bit of kit. The following ratings from EE customers are taken from our annual home broadband survey. This system does unfortunately create two tiers of customers, and means if you eventually want to switch from standard broadband to fibre, you will need a new router, which may result in another activation fee. That's an EE Smart Hub. It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the latest "Wave 2" standard for improved performance. The bundled EE TV box comes with a 1TB hard drive for saving your favourite shows, as well as offering live pause and rewind features and integrated streaming and catch-up. The Smart Hub is a step up from the Bright Box 2. The Honor Router 3 is an amazing deal: a bona fide Wi-Fi 6 router for well under £100. Smart WiFi from EE EE’s new WiFi Booster gives you a stronger, faster broadband connection with greater range. We’ll start by looking at how Smart Wi-Fi works, including EE’s Smart Wi-Fi Router and Smart Wi-Fi Disc. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. We're EE, the UK's No. For fibre broadband at this price range, the EE Smart Hub is one of the best routers on offer - in terms of tech, it's identical to the BT Smart Hub and on the same level as the Sky Q Hub. It's quite normal. All EE broadband deals come with monthly line rental and unlimited usage with no data caps or download limits. This wireless is powered by a whopping 7 internal antennas to increase wireless range and reliability, consistently reaching speeds over 70 mbps at distances of 20 meters or more. To phone EE: Dial Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV. EE may be owned by BT, but it doesn’t seem to have the same reliability issues as its parent company. And you'll find 4x gigabit network ports for wired connectivity (the Brightbox 2 only has 1x gigabit port). I thought you just id'ed 1 above with the Asus. Speed. Broadband Genie's helpline is powered by Dixons Carphone. EE ADSL broadband customers will receive the Brightbox 2. It will come with set-up instructions but there are also guides on the EE website on how to do it and the best places to display it, such as away from thick carpets, windows or other electrical devices. EE offers three speeds for broadband customers. Vote for this product in the TrustedReviews Awards 2016 – win a £2,000 arcade machine. Use your Hub Manager to get the best from your WiFi and manage settings: see all your connected devices; see your broadband performance ; fix problems using help wizards; access advanced settings; change your WiFi password To open your Hub Manager: make sure your Hub Manager is connected to your computer; open your web browser … That said, both providers often have deals and special offers on, so it's always best to compare deals and see who's currently best. With unlimited data and no traffic management on many of its packages, plus reasonably low prices, EE is a good value offering. The built in VDSL modem and dual-band compatibility is also welcome. This was the second best in the sector, just behind BT. Ready to buy EE broadband? Your information is safe with us. Hub Manager. (for which they provide an additional cat5e cable) When my engineer arrived, first thing he did was upgrade my master socket. if you liked the video please hit the thumbs up button and smash the subscribe button, oh the bell might need a ring to if you want the notifications. Our EE Broadband review will explore what the service has to offer, and help you decide if an EE deal is right for you. The cheapest price is the lowest monthly cost regardless of speed; the fastest price is the fastest service available on Broadband Genie for the lowest cost. This is a great way to stop the kids playing computer games after bedtime. An international bundle is available for 12, which provides inclusive calling to 50 countries and discounted pricing for the rest. EE used to have a traffic management policy that would limit the network at busy times, but it says it no longer does this and maintains the same level of service whatever time of day. But in our survey its customers consider the provider to be reasonably good value, and it does offer a couple of nice extras in the form of a free data boost for EE Mobile customers, and a £50 credit if you're charged when switching. EE’s standard broadband package has an upload speed of 1Mbps, which is fairly average. Plug your router in and turn the power on and you will see the light on the front run through several colours. See the latest offers: EE broadband download and upload speeds are roughly in line with other Openreach network providers, though it does advertise slightly higher averages for some packages. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. Arcadyan is its manufacturer. EE has started offering much quicker fibre speeds up to 300Mb, but the catch is that availability for these packages is limited, and in many cases, the fastest speed you'll be able to get is 67Mb. 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