Note: Sometimes if you dial wrong, you will hear a recorded message. I searched all over the net and tried a few things … After that, I was able to make and receive most calls, but I was unable to call 1-800-COMCAST. Comcast says the caller will pretend to be a Comcast agent and ask for account information or state your IP address is compromised. The next morning I was still able to make and receive calls, so progress was made. ... With the Comcast Business App, customers can use the features of their business phone service, on any device, wherever they go. With the Xfinity Connect app, people can use up to four virtual phone numbers to make and receive calls and texts for free from a smartphone, tablet, or device connected to Wi-Fi. Restart your phone. Go to Settings > Do Not Disturb and make sure it's off. Most of the time this is all that you need to do to get your phone up and running! 2) Make sure your answering system is turned on. Verify call forwarding is off If you are still having problems, verify that call forwarding isn’t activated. Such service can easily be done by basic phones whose purpose is to send/receive text messages and calls. If you’re able to call out, have a friend call your phone as a test. However, you can also use Google Duo for making calls with Google Nest Hub or Nest Hub Max. Make sure your system is set to record messages. See if Call Forwarding is turned on. the past week or two, this phone just stopped receiving calls. He recorded this call and all his subsequent ones, which you can listen to below. Oh well, I’m really from the old generation so I’ll use the land line. dial 1-800-444-4444 and make sure that it reads back your phone number and not a different number... if it reads back a different number than … Access the Settings app on your phone. Answered! It's important first to find out if you can make a call. Can't receive incoming landline calls. If your phone has Airplane Mode, you can also try turning this on, then off to refresh your connection, but turning your phone off and on is always best if possible. Before you start this troubleshooting guide you need to check one important thing: Can you make a voice call? By solving this problem you'll most likely solve your problem with receiving calls. If you've checked these things and still can't figure … Call at a different time. The caller receives a busy signal when calling. Check these things first. I can call out just fine and call quality is great. My phone is hung up properly. Just got in my MJ+. I can make outgoing calls but cannot receive incoming. In fact, you can make phone calls with an internet connection if you do not have a phone … If it doesn't pre-trip then the trouble is in the house. 215-286-1700 number is a fake Comcast headquarter call. Dial the number differently — if you've been dialing only seven digits, try adding the three-digit area code, or if you're calling long-distance you might need to add a country code. Forum discussion: Hi, we just got comcast internet + digital voice. Without phone service, either cellular or home phone, you'll be unable to make a lot of life-changing (perhaps even life-saving) phone calls. Unlimited international calling is just one way Xfinity Voice saves people money. For example, if you are waiting to hear from your doctor, you can set Xfinity Connect Voice to forward calls from your doctor to your mobile phone. Message 1 of 10 (40,995 Views) ... Go to your NID and plug a working phone into the test port and call into the line. The only incoming call I can get is my ex, who is on my plan with me. Go to Settings > Phone > Call Forwarding and make sure it's off. Cordless house phone -other person can't hear me When I dial out from my house the person I call cannot hear me I can hear them and they can tell it's connected but they cannot hear what I'm saying. cannot receive calls but can call out I can call out on all my lines but I cannot receive calls. In remote areas, you might not have a strong enough signal to make calls. Select My voicemail & phone features > Phone Features. 1) Make sure your answering system is plugged into a live telephone jack and power source. The rep said Tim wouldn't be charged for the repair. With no dial tone I am unable to call out obviously..I am 88 yers old nd need my phone in case I need help. Check for any blocked phone numbers. When someone calls into my house, and I answer they can hear me. Thanks Thunderbird. You also get access to our Xfinity Connect app so you can check your voicemail and make and receive calls … If it does pre-trip then call Verizon repair. No difference. To be able to make and receive phone calls are among the most common purpose of a phone. Nothing new disclosed or revealed. the phone connected to the MJ+ doesn't ring). Confirm that the SIM card is inserted correctly and connected to the network. Have dial tome and can make outgoing calls but not receiving incoming calls ‎08-14-2009 03:09 PM. If that doesn't resolve it, find out what to do if your SIM card isn’t working. Yes No. I'm missing incredibly important phone calls...I tried turning off call forwarding, which didn't do anything. In step 2, I left the Telo unplugged for 31 minutes. Today, for the first time, all my calls fail so I googled for help. I can text and call out. Download Your Favorite Shows and Movies Using the Xfinity Stream App With the Xfinity Stream app, you can watch TV offline in case you lose power. Make sure that your phone is not in airplane mode. Is this a good question? Comcast phone lines allow you to automatically transfer incoming calls and forward them to your mobile phone. Thanks Jason – you must be a “good” guy to help strangers. If you can't make a call, you need to solve this problem. Yes No Sometimes if the caller uses their cell phone that works but overall I cannot receive calls. no dial..phone appears normal but if someone calls the number,, it rings like normal but when voicemail requests message and they leave one, it is not recorded on our phone. Check your Do Not Disturb settings. Xfinity Voice customers can make and receive calls with their home phone number using your mobile phone. Select All Call Forwarding. I changed the batteries on every single phone. Took an hour to do, and eventually, the COX folks could no longer hear me, and that was the end of that call ! You gain the ability to make video calls as well as voice calls this … Make sure the Off radio button is selected. Initially, I thought it did help but not any more. If the setting is on, a caller must be listed in your Contacts or Recents. I looked thru their videos but there was no suggestion on this problem. Receive calls on any phone, at any location with our Voice Mobility feature. I can receive calls. You can even specify which calls are forwarded based on the caller's phone number. If they are in the list, you’ll need to remove them to be able to receive their calls. Use your business number anywhere. Customizable international calling options, plus unlimited nationwide calling, reliable service with amazing call clarity, and advanced features like Readable Voicemail. I went through your steps 1 and 2, exactly as described. The story was first picked up by the Consumerist. I still don’t know why I can not call out – I can call my cell from the old land line and it rings. 3) Some answering systems have an announce only option, which plays your greeting but won't record messages. If I make the same call within my house, I can hear the ringing in my cell phone speaker, but the cordless phone He called Comcast. View the answer I have this problem too Subscribed to new answers . Check the phone's signal strength. It neither rings, nor does the answering machine kick in. Without the internet, you'll be unable to rely on services that make life a lot easier. Not sure if it's an s5 problem, but I'm not receiving any incoming calls. Go to Settings > Phone > Blocked Contacts. ... you'll probably have to move your phone around as it may disconnect the one you have the phone on currently. Find the option that says Phone and tap on it. Make calls from your business phone number, even when you’re not … If your iPhone is not ringing for certain people, you need to verify if those people are in your blocked contacts list. Other toll free numbers were OK. Check to see if Silence Unknown Callers is turned on. Go to Account overview > My digital phone. 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