Echo POS charges a monthly fee of $29 per system, while Elite POS has a $39 monthly fee for each. These cookies will be stored in your browser only with your consent. All of the reviews are negative. We can locate nearly 15 negative Shift4 Payments reviews at this time. Merchant Link was recently purchased by Shift4. Download PDF Format (opens in new window) Early Coronavirus-Hit States Among Those Experiencing Biggest Transaction Volume Increases since May. These cookies do not store any personal information. As a result, Shift4 Payments has been an accredited business with the Better Business Bureau since 2013. A Harbortouch representative has stated on multiple occasions that the company offers rigorous agent training and has procedures in place to discipline ISOs that act unethically. In fact, it’s possible that Harbortouch itself could rebrand as Shift4 in the future. Trust me, you don’t want these machines anywhere near your business! You can also visit Fattmerchant’s website, or call (866) 397-9826 for all the details on their services. Click here to earn a reward. One of Shift4 Payments’ more notable companies, Harbortouch, provides merchants with the option between 2 different POS systems: Echo POS and Elite POS. Merchants who do not return standard credit card terminals within that period are charged $200, contactless terminals are charged a $300 fee, and POS systems are charged a $500 fee. Suite 750 Silver Spring, MD 20910 301-562-5000 Not only that, but they seem to attempt to take advantage of you, by spouting misinformation(contrary to company letters, or contracts) about the amount you will owe them monthly for not processing. Eliminate all of your current gateway fees with our new all-in-one payment processing program offered through Shift4 Payments! Shift4 Payments: Merchant Transaction Volume Finds Momentum Throughout Summer. Also, here are some of the Major Benefits of switching to the the PCI compliant Gateway: NO Gateway Fees – (All Merchant Link Fees will be waived on the Gateway) You are not required to go with Shift4 - there are several other solutions. (actual email). it has been 3 months now and several calls to them every week. Shift4 Payments, LLC is a registered ISO of Citizens Bank, N.A., Providence, RI. Contact me if you want help getting their hands out of your pockets. What is a QR Code? If nothing is done today i am getting a lawyer. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Terminating your account is an absolute nightmare and will cost an exuberant mount. This program also allows Harbortouch to flood Ripoff Report with dozens of identical testimonials that obscure the details of merchant complaints. Shift4 Payments’ approach to POS sales has received mixed reviews. I was surprised by this high transaction cost. We had our account compromised where are deposits are made. If you are using EMV, from my understanding, you’d be able to continue using that solution – however there will very likely be some changes to that service due to the purchase (which is to be expected in any purchase). These transactions are relayed to supported processor for authorization and payment capture. At the time of previous reviews, Shift4 Payments’ terms and conditions imposed a three-year contract term with a costly early termination fee. We will be sure to monitor merchant feedback about this company to see if it differentiates itself from Harbortouch in any meaningful way, but for now merchants are likely to obtain a better deal from a top-rated payment processor. This website uses cookies to improve your experience while you navigate through the website. Getting paid to re-write this page? The company’s participation in this program is a positive indication that Harbortouch is interested in providing a satisfactory outcome for dissatisfied merchants. The company also clearly discloses its service agreement terms in its paperwork and requires follow-up communication with merchants after they open an account. Shift4 Payments charges 1.79% plus $0.10 per transaction and a batch fee of $0.35. My name is Jimmy Navarro and I am the Channel Sales Manager with Shift4 Payments. Though neither agreement includes an early termination fee, merchants who cancel their contracts must return any POS equipment within the prescribed period in their merchant agreement or being charged an equipment return fee of $500. Your email address will not be published. However, Shift4 Payments does require merchants to return equipment within 15 days of the end of a contract, or else it imposes costly equipment fees. For most of our Oracle/MICROS customers, Merchant Link has been the best, and sometimes only, option to process credit cards through their point of sale system. I highly recommend talking with your Micros support person and doing your own internet searches to understand all the options available. We do not have any reason to believe that this will change now that the company operates under the Shift4 Payments brand. They lie to you like crazy in the beginning and then after around a week of having the machine they conveniently tell you oh btw you have to do a minimum each month in credit card sales so you don’t get charged a monthly minimum fee. Shift4 Corporation has a very low complaint total despite the fact that it has been active since 1994. Please call or email as soon as possible to get your paperwork submitted before December 31, 2019 to avoid loss of services. Although Harbortouch is taking steps to improve its reputation among business owners, its complaint rate has been consistent since its last review. In addition to these major industries, we also cater to unique businesses in niche industries like golf, spa, auto rental, and many more . Offline Payment Mode (Accept PCI Validated Payments with no Internet Connection) No commitment, low fees, and great support. Shift4 Payments is the leader in integrated payment processing and will provide you with a secure, reliable, and robust solution that integrates seamlessly with your current point-of-sale system. Taking into account the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “C.”. We have recently acquired Merchant Link who integrates with Oracle/Micros for your Credit Card processing Gateway Services. Online complaints seem to indicate that a common point of miscommunication has to do with Harbortouch’s heavily promoted deals for free equipment or a free POS system. All rights reserved. This is common for payment gateway providers, as they typically do not receive the blame for issues with the merchant accounts that are linked to their product. This program enables merchant account providers to directly contact merchants who post negative comments beneath their review in an attempt to resolve their complaints. Required fields are marked *. If merchants cancel within the trial period, they are still responsible for fees incurred during the trial period as well as the costs of shipping equipment back to Harbortouch. Cons. When he went to switch processors for a better deal, they said it would cost an additional $100 per month plus $0.05 per transaction. 1551 Hillshire Drive | Las Vegas, NV 89134, This post will help: How to Report Bad Credit Card Processors. The company also serves as a partner to over 300 other POS and PMS companies, providing merchants across different industries with tailormade options for the unique needs of their business. FREE EMV Chip Card Readers (Includes Lifetime Replacement Warranty & Upgrades) According to Shift4 historical data, merchant transaction volume in years prior to 2020 has typically exhibited a seasonal decline of 4% as businesses move from the peak of summer into October. Shift 4 since you are having these demands, are you going to provide me a cell phone to work with YOUR product? Shift4 is easily the slowest credit card reader on the market since the invention of the cc reader. Shift4 did indeed acquire Merchant-link and is now actively recruiting customers over to their platform. 07/06/2020. Shift4 is simply a combination of Harbortouch, Shift4 Corporation, and a few smaller POS companies. Merchants who are concerned about quality customer support should consider working with a top-rated provider for great customer service. This FREE feature is available now to any Future POS users utilizing Shift4 for their merchant services and running the newest version of the software. Merchant Link. Merchant Link 8401 Colesville Rd. Both representatives disputed merchants’ claims regarding nondisclosure of contract terms, stating that the company’s cancellation policy is clearly disclosed by Harbortouch sales reps and documentation at multiple points during the signup process. I’ll get a correspondence between merchant and Shift4 Payments/Harbortouch, Plus a per transaction fee starting at 3 cents. Multiple merchants have described a situation in which a sales agent verbally agreed to waive or alter certain fees and then failed to follow through on those changes. Used to be a great place to work, but since Shift4 acquired Merchant Link, they have gone through 3 separate layoffs. O% Markup + $0.08 per transaction, month-to-month, no contract, no PCI Compliance fees, no batch fees, no statement fees, no downgrade fees, no junk fees of any kind. Shift4 Payments (NYSE: FOUR), the leader in integrated payment processing solutions, has revealed that the month-over-month change in U.S. merchant transaction volumes from October to November dipped more than in previous years as merchants and consumers contend with recent spikes in COVID-19 transmission and renewed health and safety restrictions. However, Harbortouch still routinely receives complaints that describe misrepresentation or nondisclosure by its independent sales agents. This case is yet to reach a resolution. The remaining 78 complaints either were resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant. do not use this company. Secure payment gateway with EMV, PCI-validated P2PE, and tokenization, 24/7/365 in-house support for all of your payments needs, Full merchant acquiring with competitive, transparent pricing, Industry-leading system uptime and transaction speeds, Robust back-end reporting and enterprise management tools, Latest mobile payment acceptance and mobile wallet support, Looking for BizPortal or Merchant Link Support? The Better Business Bureau has changed Harbortouch’s name to Shift4 Payments, LLC and is using the same profile it previously used for Harbortouch. Or Call (888) 857-9751. Free EMV Deviceswith lifetime free replacement. Shift4 Payments is a merchant account provider that currently functions as the parent company of Harbortouch. Merchant Link was acquired by Shift4, and their goal is to convert cust omers over to the their new payment gateway. Nonetheless, Shift4’s data … … However, Harbortouch’s management team is still at the helm. Note: We have adjusted this company’s BBB rating according to our own standards. So in the end, you pay for the monthly equipment fee plus the minimum monthly fee. Southern NH. This company force you to use your cell phone. I was working with a customer who has a FuturePOS. I went to Merchant Links Website and it looks like Shift4 purchased them. It is not intended as legal or financial advice. This post will help: Top-Rated Merchant Account Providers, Avoid at all cost. They’re not correcting anything. After the Install Date, Harbortouch offers a 30-day trial period. It does not reflect positively on the company that its official stance appears to be dismissive of negative reviews in general. This is not the place for me to share this specifically, but: The “no ETF” are really just a fancy way of saying “NON-cancellable…” I am saying this from experience, on the phone with HT. This website uses cookies to improve your experience while you navigate through the website. Shift4 Corporation (Merchant Link, LLC) Jun 2015 – Present 5 years 3 months. regulations require that we notify you of our use of cookies to improve your experience while using this website. Negotiating credit card processing fees when changing merchant accounts. As such, if you do not upgrade your payments Gateway with Micros, you will not be able to process credit cards as of the aforementioned date. Example of their SCAM marketing:: I would not recommend, at all. We also use third-party cookies that help us analyze and understand how you use this website. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Merchant’s should review their options for the best available customer service. This Booking page is to book appointments for the following activities: UTG Reinstallation and New Installation; New Location Installation and Go Live PLUS take advantage of our free equipment offer: Contact us to initiate the migration process, review your options, or learn about the benefits and incentives available to you. We also use third-party cookies that help us analyze and understand how you use this website. Shift4 has hundreds of fully integrated POS and PMS solutions to choose from. Their customer service does not help to resolve that, they make you call your original salesperson to get that resolved but that person does not call back or email! The rumor mill has people asking if Shift4 acquired MerchantLink, a payments gateway that became popular in POS circles when they formed a tight relationship with Micros that was later litigated as a tying arrangement by Bob Carr and Heartland. Copyright © CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Although these are the company’s official terms, the company’s use of independent sales agents means that transaction rates and fees may vary from agent to agent. I cannot do some items, because Shift 4 (I do not work for them) force me to use a cell phone. Shift4 Payments is the leader in integrated payment processing, and our groundbreaking technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. If you would rather play with an Atari instead of a PS4, then by all means Shift4 is just for you. They are very interested in you becoming their credit card processing customer. Even the BBB considers Shift4 Payments to be Harbortouch’s new name at this time. It’s very important anyone using Micros (or any other POS using Merchant Link as the gateway) understand there are multiple options to continue using Micros. A smaller number of merchants claim that they were not made aware of the fact that they are responsible for the full cost of the service agreement regardless of whether or not their business closes permanently. Though there are many monthly charges and some one-time fees that come with the Echo and Elite POS systems, the flexibility merchants have with no early termination fees and shorter one-year contracts mitigates the expense of those costs drastically from the company’s previous policies. Yet, the basis of most complaints concerns issues with the company’s previous terms and conditions; primarily the costly early termination fees. Shift4 Payments receives the same rating as Harbortouch at this time for a few reasons. E.U. It appears that Harbortouch has paid Ripoff Report to be a part of that site’s corporate advocacy program, which allows Harbortouch to reach out to dissatisfied complainants. Since Shift4 Payments has revised its terms and conditions for its merchant agreements and POS systems, we award the company a “B” in this category. They use a third party for credit card processing and there are hidden fees!! Submit a Request. On this website and elsewhere, reports are common of a Harbortouch sales representative promising to waive fees or provide month-to-month contracts only to fail to follow through, leaving the merchant on the hook for some unfavorable contract terms. While the COVID-19 pandemic undoubtedly … Shift4 is a registered ISO/MSP of Merrick Bank, South Jordan, UT. However, the lack of an early termination fee provides merchants much more flexible contract terms while its transaction rates are much more affordable as well. 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